“I think it is most important to understand your customers and the pain points they are feeling, and then ensure that the solutions you are offering clearly address those needs.”

Named a 2014 Gartner Cool Vendor, PeopleDoc offers cloud-based Digital Document Management and Employee Relationship Management solutions that bring together scattered HR information from existing systems and paper files into one complete and clear enterprise-wide system.

Combining an app-like interface with the highest levels of security, access & compliance controls and self-service, everyone can now get and give the HR information they need instantly – from HR staff and employees, to partners, legal teams and auditors. This reduces administrative time and expense to enable faster, higher quality HR service delivery and better overall employee experiences.

BusinessInterviews.com: What are some HR pain points that PeopleDoc helps solve?

Jonathan: A common pain point in HR is that the administration/operations side of things – like maintaining an up-to-date record for every employee – is consuming so much time that execs cannot be as strategic as they would like. Employee files are often in different formats – online, in emails, in paper files, even on post-it notes – and often in different places – the home office, regional offices and sometimes out of the country, for example. So when a request comes into HR for an employee record, it can take hours or even days to gather the required information, and it is not often an easily repeatable process. Making HR information easy to give and get, while ensuring security and compliance, is the Rx to one of the biggest headaches that HR has today.

BusinessInterviews.com: What are some PeopleDoc features that you’re most proud of?

Jonathan: Our solutions have an app-like interface that makes using them very familiar – there is no need for training or training manuals. We have taken the best characteristics of the consumerization of technology in the workplace and applied them to our solutions. Additionally, our solutions essentially lay on top of whatever HR systems may already be in place within an organization – so there are no new costly capital expenditures and no “retirement” of a business’ current technology. While we make our solutions easy to use and protect a customer’s investment, what we are ultimately most proud of is that we have addressed an age-old problem with a solution that makes HR more efficient, makes it looks its best and helps create a more positive employee experience.

BusinessInterviews.com: You currently have over 250 major companies, including Dow Chemical, Total, Motorola and Starbucks as clientele. How have you managed to gain such an impressive amount of traction in such a short period of time?

Jonathan: Managing employee data is a significant issue for HR. About 40 documents on average are created for every employee within an organization, so if you multiple that by the number of employees in an organization you quickly see there is an enormous record-keeping task at hand. But it is not just about record maintenance, HR departments need to be audit-ready and ensure compliance with various local, regional, national or international regulations. Our solutions solve these issues and relieve HR of this administrative burden.

BusinessInterviews.com: How have you been preparing for your expansion into the United States?

Jonathan: We opened our US headquarters in NYC back in January, and actually we are growing so much that we have just moved into larger headquarters on Eighth Avenue. We have been aggressively hiring to meet demand. In addition to speaking and exhibiting at key trade shows, we have been hosting events where HR execs come together to network and also learn about our solutions. These are just a few of the activities we have implemented this year and they are working.
BusinessInterviews.com: Any advice or insights when it comes to scaling a business globally?

Jonathan: I think it is most important to understand your customers and the pain points they are feeling, and then ensure that the solutions you are offering clearly address those needs. Additionally, it is a continuous process, as the market changes and needs evolve. So it is very important to keep the lines of communication open and talk with customers about what is happening today and what they think they will need in the future.

BusinessInterviews.com: What are some trends that you’re excited about or think that our readers should be paying attention to?

Jonathan: The massive trend of consumerization keeps marching on and will affect virtually every aspect of business life. From an HR perspective, that means the HR function will continue to transform as social and mobile capabilities get integrated and help redefine the roles, processes and programs of HR. At the same time, compliance and other regulatory requirements are tightening and security and confidentiality are and will always be important. Balancing all of these issues is no easy task, but one that HR can be well-equipped to handle with the right people, the right technology and the right partners.