written by MO.com Subject Matter Resource Dr. Marlene Caroselli
We've studied the opposite of leadership communications. By examining gaffes and verbal indiscretions, we've learned how not to influence:
-- By clouding rather than clarifying your point
-- By using language that floats above the heads of your audience
-- By being insensitive
-- By being inaccurate
-- By giving words your own definition so your errors …