Randi Busse, the founder and President of Workforce Development Group, Inc., is widely recognized as a Customer Service Expert. Since her company’s inception, Randi has become a trusted resource for many diverse companies and organizations that have relied on her guidance to help improve their customer service and increase their customer retention. Randi is an engaging and inspiring speaker who delivers consistently compelling keynote speeches, training, and consulting advice. Her speaking style reflects her belief that learning is facilitated by involvement, interaction and having fun. Randi uses real life situations and humor to customize the content of her programs, getting you and your employees excited and motivated to turn your customers into Raving Fans. Randi writes a monthly customer service newsletter, “Customer Service: It’s Not Just a Department; It’s an Experience”. You can sign up for her newsletter and learn more about her services by visiting her website, www.workdevgroup.com.